Refunds + Returns


Our policy lasts 14 days. If 14 days have gone by since your purchase was received, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

- Gift cards are non refundable for cash

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where refunds are not granted even within 14 days.
- Books with obvious signs of use. 
- Any item not in its original condition, is damaged or missing parts.

To return your product, please mail it back to us:

Orlando Store. c/- Orlando Country, 748 Rangitikei Line, MWT, Palmerston North 4475, New Zealand 

You will be responsible for paying for your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from this. 

The duration for returns and exchanges to be processed may vary. Please allow time for this. 

If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and we will not be held responsible should this item go missing. 

Refunds (if applicable)
Once your return is processed and checked, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 

Sale items 
Only full priced items may be refunded, unfortunately sale items at Orlando Store cannot be refunded.

We are happy to replace items within 14 days of receiving them if they are defective or damaged when you receive them. If you need to exchange it for the same item, send us an email to and send your item to: Orlando Store. c/- Orlando Country, 748 Rangitikei Line, MWT, Palmerston North 4475, New Zealand.